If I understand you correctly you installed 2013.20 but the 1350 will no longer communicate with Garmin communicator in addition to having no voices? The first thing to do here is to ignore Garmin's advice and attempt to copy the files from your backup to the device. He's had a bit too much coffee this morning. You must not have read the OP's post, wherein he mentions he has a backup of the Ignore cbwatts here. That's a decidedly unfriendly attitude to have and not what I come to this site for. What I have a problem with is, again, assuming that the OP must be committing a crime by coming to us for help. I will find the post a bit later for your benefit, but JM contacted Garmin over the issue of user support by offering missing files other than detail maps.
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